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Since the CDC updated their travel requirements, as of June 12, 2022 the free antigen testing for all guests traveling to Mexico the Dominican Republic and Jamaica will no longer apply. 

Travel At Ease Complimentary Assurance Package

This package includes: extension of stay at no cost up to 14 days, full refund of dates not used (in case of early departure), isolation rooms, among others.

Certain conditions apply.








Overall Peace of Mind with Travel At Ease

In addition to the hygiene and safety measures implemented at all Iberostar properties, we have also expanded what is included with our Travel At Ease Complimentary Assurance.  

Travel At Ease

  • COVID-19 tests offered at no charge for those exhibiting symptoms and examined by an accredited doctor

  • Extension of stay at no cost up to 14 days then a discounted rate for additional days if required

  • In case of early departure, guests will receive a full refund for the dates not used

  • Masks and gloves are provided free of charge in the case you test positive

  • Isolation rooms will be made available for you  with all necessary amenities including constant medical monitoring, contactless room service, in-room entertainment for the little ones, among others.

Visit the Travel at Ease page for more information here.


Leading in responsible tourism, Iberostar implemented the How We Care initiative including 300+ safety and hygiene measures backed by a Medical Advisory Board and world-renowned accredited institutions.


These actions have created the safest environment possible for MICE planners to have the most productive event with the utmost care, providing the personalized attention Iberostar prides itself in. 


Over 98% of guests that were surveyed in Iberostar Hotels stated they are Very Satisfied or Satisfied with the safety measures applied.

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