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IBEROSTAR TRAVEL AT EASE

COMPLIMENTARY ASSURANCE PACKAGE

We are there for you when you need us the most.

In the unlikely event that your event is disrupted due to you or one of your colleagues showing symptoms of COVID-19 while on your trip, Iberostar provides you with a range of complimentary services to enable you to Travel at Ease and focus on a successful event.

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FINANCIAL EASE

  • COVID-19 PCR tests offered at no charge for those exhibiting symptoms and examined by an accredited doctor

  • Antigen tests are also available to ALL guests at no charge, for bookings through April 30, 2021 for travel as long as the CDC requires a negative test to enter the U.S.

  • Extension of stay at no cost up to 14 days then a discounted rate* for additional days if required

  • In case of early departure, guests will receive a full refund for the dates not used

  • Masks and gloves are provided free of charge in case you test positive

  • Single adults who present positive results for COVID-19 and are traveling with children, will be offered special below-cost rates for an accompanying adult to care for the children*

CARING FOR YOU AND YOUR COLLEAGUES

Isolation rooms will be made available for you and your family members with all necessary amenities including:

  • Constant medical monitoring

  • Contactless room service is available 7 days a week with personalized menu

  • Prescription medication refills should you run low **

  • Additional toiletry amenity pack

  • Complimentary in room entertainment, games and activities including Star Camp activity packs for children

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For US sales inquiries, contact shannon.crowther@iberostar.com

For Canada sales inquiries, contact karel.gomez@iberostar.com

Valid for stays until August 15, 2021. * Special rate of $50 per night (children $25). ** Where legally possible and available based on the destination and the medication.