top of page


Iberostar Hotels and Resorts has always maintained a level in safety, security, and service that has exceeded its guests' expectations throughout its hotels on a global scale. 

Iberostar is part of the Punta Cana Promise, a consortium of like-minded hotels and resorts, working together to reaffirm and ensure that the measures each participating hotel undergoes with regards to safety and customer service adhere to the highest standards. 

The Punta Cana Promise details policies on everything from screening and background checks for all employees to working with licensed and certified food and beverage distributors from the UK and the United States.


The Punta Cana Promise


  • OUR properties are self-contained and provide 24-hour security and medical assistance

  • OUR food and beverage offerings come only from reputable, trusted vendor partners and are all carefully checked and inspected before being served at any property, in accordance with global food safety management standards

  • OUR employees all undergo rigorous background checks, screening, and training

  • OUR high staff-to-guest ratios ensure that every guest receives the attention, service, and security they expect and deserve

  • OUR properties not only meet but also exceed tourism and hospitality regulations and guidelines

  • OUR hotel-affiliated vacation activities and excursions are provided exclusively by reputable partners who are all licensed and insured

  • OUR properties are each united in the oversight and delivery of the Punta Cana Promise

  • OUR hotels will provide safety information and phone numbers to all guests upon check-in

To book your client's next stay at Iberostar, visit

bottom of page