Iberostar Hotels and Resorts will do its best to accommodate  incoming guests in the hotel that was booked. However, in order to maintain the highest standards of hygiene and safety, it may be necessary to accommodate guest in a different property. In these cases, guests will be offered accommodation in an equal or higher category Iberostar hotel.   

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​Due to safety protocols and government policies in each destination, it may be mandatory to wear a face covering during your stay at any Iberostar resort. Check the latest updates from each destination's government health officials.